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Audley Travel United Kingdom (Oxfordshire & London)
Jun 16, 2017
Full time
What does the role involve? Audley Travel is now eagerly searching for ambitious Travel Sales Specialists to join our Africa team based in Oxfordshire and London . As a Travel Specialist you will work with our clients through the entire booking process. This includes; interacting with clients to find out the who-what-when-where and why’s of their trip, putting together itineraries to meet their travel needs, taking care of all the bookings of hotels, tours etc. and finally being the clients point of contact for any questions prior to or while on their trip. Of course, maintaining a high level of attention to detail and customer service throughout. It's your goal to ensure all clients return home having had a trip which exceeded their expectations, and consequently motivates them to return as clients again. In summary you will use your first-hand country knowledge, and from speaking in depth with clients create and sell a trip that matches their requirements. This role is a great opportunity for someone who loves talking about travel and enjoys planning trips for themselves or others! What are the benefits? The starting basic salary for this role is in London office is £24,000 per annum plus commission (guaranteed first year minimum earning of £28,500) and £20,500 in our Witney office plus commission (guaranteed first year minimum earning of £24,000). The commission structure at Audley is uncapped. We offer a generous allowance for those looking to relocate and a competitive benefits package including access to our dedicated in house Staff Travel Executive who organises personal trips for Audley employees. We also offer extensive training, including a 3-4 week trip to your country of specialisation within your first few weeks of starting your Travel Specialist career with us. We have a great culture and have many social events throughout the year including deck chair cinema events, quiz nights, scavenger hunts, summer and Christmas parties to name just a few. Audley strives to create an environment where people love coming to work every day! What are the next steps? It couldn’t be simpler, just touch up your CV and send us an application telling us all about your passion for travel and relevant work experience. One of our resourcing team will then touch base to let you know the next steps. We look forward to hearing from you!
Charity Challenge Arcadia Avenue, London N3 2JU, United Kingdom
Jun 13, 2017
Full time
Who we are:  Charity Challenge is a multi-award winning adventure travel operator best known for organising the celebrity based BT Red Nose Day Kilimanjaro climb. We aim to deliver memorable, dynamic and safe challenge expeditions in both popular and off the beaten track destinations, creating tailor-made events for charity and corporate clients whilst providing personalised, friendly and excellent customer service, advice and support. Our brand is based on values of professionalism, transparency, excellence, safety and passion in all that we do. What we are looking for:   An experienced, passionate, and commercially minded Operations Manager to join our highly driven, ambitious and dynamic operations team.  With your primary focus being on safety and risk management as well as improving and maintaining excellent standards of quality and customer experience, you will manage around 10 different itineraries with 40+ departures throughout the Americas and India. This is a busy, varied role that requires huge amounts of organisational skill, and a passion for what you do. You will work within an operations team of seven, reporting to the Head of Operations.  The role Pre-challenge : Reviewing and updating all safety documentation for your challenge portfolio. Booking new departure dates in cooperation with the sales/flights teams Researching and assisting in the setting up of new itineraries Monitoring participant numbers, ensuring/monitoring profitability in liaison with the finance team Liaising with ground handlers to ensure all operational details are correct, that any ad hoc changes or difference to exclusive itineraries have been organised and accounted for and any extra costs passed to the sales team. Managing the ground handlers and negotiating rates. Dealing with queries from clients regarding all elements of the challenges and briefing leaders Liaison with the flights team to ensure group flight schedules are all uploaded, leaders’ and medics’ flights are booked, extensions, add-ons and special requests are all in order During-challenge: Effectively handling emergencies / crises (on call duty including evenings and weekends on a rota basis). Ensuring any other arising operational issues are resolved and the challenge is running smoothly Occasionally travelling to lead the challenge, conduct safety inspections and recce new routes. Post-challenge: Gathering as much feedback as possible (from clients, medics and challenge leaders) in order to continually improve safety and quality Liaising with ground handlers with a view to implementing changes to avoid re-occurrence of problems. Responding to passenger complaints and feedback General: Ensuring ground handlers in each country are working within their contract with Charity Challenge. Taking responsibility for the maintenance and improvement of the quality and most importantly, the safety of your challenges – including training and ongoing appraisal of both UK and local leaders. Assisting with the recruitment and training of both UK and local leaders as required Liaising with the flights department regarding airlines and fares to ensure the correct flights are booked for all your challenges and that the agreed fares are within budget. Liaising with clients: helping them prepare for their challenge, sending out visa application info, vaccinations, kit list etc, joining instructions, updates to their itineraries and flight details etc. Collate challenge feedback and respond where necessary to problems.  Assisting clients with insurance claims on their return etc. Contracting challenge leaders and doctors, and ensuring challenge leaders and doctors are prepared for their challenge with briefings, manual and relevant documents. Organising and conducting a debrief post-challenge and detailed information fed back to the ground handler. Prepare and ensure all customer facing documents are up to date and accurate on the website - Q&A / trip notes / itinerary / kit list Attending WTM and other trade exhibitions as appropriate / required Cross checking invoices from ground handlers and ensuring payment is made promptly Assessing current GH costs and seeing where cost reductions could be made. Acquiring shadow quotes and negotiating with ground handlers to reduce those costs Product Development – help with developing new challenges in liaison with the Operations and/or Sales team Bespoke challenges – assisting in tailor making exclusive group challenges: sourcing ground handler, devising itinerary to client specifications, liaison with GH and negotiating cost. Management of and responsibility for operations-based projects as per requirements Assess levels of in country branding on your challenges and make recommendations to the marketing team Blog writing or sourcing blogs for challenges within your area. Product and sales webinars and presentations. Core competencies We are of course looking for someone with the relevant group/charity tour operation and adventure travel experience who has a sound knowledge of principles of safety and risk management. Specific knowledge of adventure travel in Americas (North and Latin) and India highly desirable but not a pre-requisite. You should have experience of leading adventure travel groups and working in remote destinations. Work in the charity sector is desirable but not a pre-requisite. You should be a self-starter who can manage his / her own time efficiently, and who is not fazed by balancing a workload of wide-ranging tasks. You should be able to competently project manage many tasks, with a high level of care to all at the same time. Specifically, excellent attention to detail, a good level of spoken and written English and a focus on organisation and following processes is absolutely key. We are looking for someone with a lot of get-up-and-go, who will take the initiative with their own portfolio of challenges, and be a confident and competent communicator with clients and overseas ground handlers. You will mainly be using Word, Excel, Powerpoint and Microsoft Outlook as well as our in-house database. What you can expect from us We are a small, friendly business in North London, full of people with passion for what they are doing. It is a lively and busy environment. This is a chance to do something special, and work not only in the travel but also the charity sector. The job may also include experiencing the challenges and/or conducting inspection trips, so may include some international travel as dictated by the needs of the business, including over weekends. Salary is from £25-28k depending on experience. Mon-Fri 0900-1730hrs. One week in four or five will be spent on 24 hour emergency duty but occasionally you could be required to be on duty more frequently than this. 24 days holiday a year, plus one extra day each year up to a maximum of 27 days after three years continuous service   To apply please email your CV together with a Covering Letter outlining how your relevant experience, skills and abilities match the requirements of the role to
Wildlife Worldwide Near Winchester
Jun 06, 2017
Full time
Are you searching for an exciting travel job in a beautiful barn location on the edge of the South Downs National Park? Why not join the team here at Wildlife Worldwide and share your passion for travel and the natural world. We are currently looking for a Product Executive to join our small and friendly team looking after Wildlife Worldwide and The Travelling Naturalist brands. Ideally you will have a minimum of two years experience in a similar role and be passionate about wildlife and travel. You need to be an enthusiastic team player and will have the opportunity to travel as well as the chance to develop your role within a growing company. QUALIFICATIONS AND EXPERIENCE REQUIRED Proven experience of a product development role A keen interest in wildlife and the natural world Proven experience of working in the travel industry Proven experience of brochure (or similar) production Proven experience with writing copy and creating prices Proven experience with market research and analysis A passion for travelling abroad, including independent travel experiences Computer literate with Word, Excel & Databases  Planning workloads and delivering to deadlines Educated to at least A-level standard Able to demonstrate commercial awareness Good destination knowledge (including airlines, airports, visa and health requirements) Ability to work as part of a team Full job description available on request.
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