Holiday Architects Cheltenham, UK
Dec 03, 2018Full time
Do you know and love Cambodia and / or Burma? Are you looking for flexibility, autonomy, and the chance to develop deep, specialist knowledge? Then read on! HOLIDAY ARCHITECTS AND YOU Holiday Architects is one of the fastest-growing, most ambitious, and most progressive specialist tour operators in the UK. We’re based in landmark offices in beautiful Cheltenham, and we’ve built our success on really listening to and understanding our clients, and then using our expert destination knowledge to put together the perfect, tailor-made holiday for them. If you’re good enough to get a job here, then we believe we can trust you to perform the job to the best of your ability and deliver the required performance (no micro-managing here!). Because we trust you to do this, we offer uncapped leave, flexible working hours, and the ability to work part of your time from home (typically one day a week). We also trust you to own your product, not just the sales process. Because you’ll only focus on one or two countries, your level of knowledge of those countries (supported by familiarisation trips) will be so high, you will decide what “Holiday Architects” product looks like in your country, and then choose how to present that to our clients, on the website, in our quotes, and in conversation, as well as maintaining the relationships with all relevant suppliers. You’ll have the chance to really listen to our clients and build relationships with them, and we will support you by providing training, familiarisation trips, and the space to decide how best to apply all your knowledge to the job. You’ll be working as part of a remarkable team, who support and mentor each other, and take collective responsibility for the company culture. It’s a fun, social team as well, with lunches, sports events, evenings out, and regular office parties. You’ll have a direct say in how the company operates, as well as the chance to get involved in areas of the business away from Sales and Product; this could be anything from helping formulate a Social Media marketing campaign, to controlling the office refurbishment budget. THE JOB AND YOU Successful candidates are likely to have the following skills and attributes: Detailed on-the-ground knowledge of Cambodia and/or Burma. At least two years’ experience in the travel industry. A proven ability to listen and understand clients. Ambition, and the drive to always perform to the best of your ability. The ability to flourish and be motivated in an environment that gives you space to work out the answers for yourself, rather than being given them. Once you’re part of the team, you will be the sole point of contact for clients, from the moment they contact us, until they return (delighted!) from their holiday. You’ll listen to them and understand them, and then apply your in-depth country knowledge to design them the perfect holiday and secure the arrangements with our partners across the globe. OTE: £35-£60,0000 per annum, made up of a £25-£30,000 basic salary, plus uncapped commission. Gym membership and pension included (more generous than the statutory minimum requirement). REASONS TO BELIEVE We make a lot of claims about our growth, the quality of our service, and the work environment here. The sort of candidate we’re looking for will probably want us to back these claims up! So here goes: we’re the readers of Wanderlust magazine’s Top Tour Operator for 2018, and very proud of our 95% Excellent rating on Trustpilot. We’re finalists in the “High Growth Business” category of the SME National Business Awards, and finalists in the Gloucestershire Business Awards “Best Place To Work” category – both of these have yet to be announced so we may even be winners! GET IN TOUCH! If you can see yourself here at Holiday Architects, then please send us a CV and covering email (detailing which of the specific country vacancies you’re interested in).