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Reef and Rainforest Tours Ltd. Totnes, Devon, UK
Jan 28, 2019
Full time
Experienced Tailor-Made Travel Consultant Required for Specialist Wildlife Tour Operator in South Devon Established 30 years ago, Reef & Rainforest is currently seeking an experienced wildlife and natural history tours consultant to join our small, friendly office by the River Dart in the historic town of Totnes, South Devon. The South Hams is a delightful region with rolling hills, beautiful beaches and easy access to Dartmoor. Exeter and Plymouth are around 45 minutes' drive each. We often see seals, cormorants, swans and kingfishers on the river, and the town centre with its independent shops, pubs and restaurants is only a five-minute walk away. The successful applicant will ideally be a graduate who has worked in tailor-made tour operating and sales for a number of years, preferably with a focus on wildlife viewing and safaris. Comprehensive knowledge of tourism product in Africa, Asia and South America would be a distinct advantage, as would a demonstrable interest in natural history and a love of wilderness. You will need to be articulate with a good command of written and spoken English; have an attractive telephone manner; be numerate; have wide experience of PCs and Microsoft software; be able to operate a website CMS; and be outgoing and personable. Training will be given. Photographic ability will be definitely advantageous - most of the images in our website   were taken in-house. "A picture tells a thousand words." Duties will be many and varied, and will include designing, creating and costing of tailor-made itineraries after exhaustive consultation with the client; compiling spreadsheets; developing new itineraries for the website; researching locations; writing blogs and social media entries; maintaining the website; even making the tea and cleaning the cups. The position would be full time, 9am to 5pm Monday to Friday, with an hour off for lunch and 20 days paid leave plus bank holidays per annum. Salary will be competitive and commensurate with experience, you will be on the staff pension plan, and there may be discretionary bonuses, often paid twice yearly. The office enjoys regular evening slide shows and  outings for dinner, based on reaching booking targets. At Christmas, partners and spouses are invited to join us all for a slap-up festive feast. Research trips to our various destinations will be undertaken at least once and possibly twice or more a year, and an additional two weekends annually will be required for attending our stand at retail travel shows (generally in February and August).  Write a covering letter in the first instance with your CV attached to: . Deadline for applications is end February, 2019.                                                                                     
Oasis Overland Coombe Bissett, Salisbury, UK
Jan 25, 2019
Full time
This role involves both sales and operations for our South America, Central Asia and South East Asia overland tours and expeditions.  The role involves communicating with prospective travellers to assist them in finding and booking their trip and supporting those clients who have already booked, as well as supporting our overseas crew and liaising with them and overseas agents to ensure every trip runs smoothly. Key Responsibilities :     Selling Oasis Overland trips by phone and email Processing of bookings, ensuring clients have all the pre-trip information they need before they travel and ongoing customer service To provide support to crew before and during each trip To liaise with overseas agents, e.g. reserving pre-trip accommodation, booking Inca Trail permits, submitting information in support of visa applications Encouraging travel agents of choice to book with Oasis, dealing with their bookings, enquiries and payments To assist at key showcase events for Oasis Overland – e.g. London travel shows Marketing, Social Media and Administrative Support.   Requirements: We are looking for the following key skills and experience:   Ability to deliver excellent customer service – go above and beyond Knowledge of travel in South America and Asia Excellent communication skills and telephone manner, friendly but professional with clients and agents Enthusiasm to inspire potential clients Supportive to colleagues Problem solving skills Good IT skills including use of Microsoft Word, Excel and Outlook Accuracy and attention to detail Must hold full UK driving licence Punctual and reliable Ability to work under pressure, prioritise tasks and deliver high work output Good time management skills, organised and flexible approach to work   Training in the above areas will be provided but previous travel experience in South America or Central Asia is highly desirable. Previous travel experience in South East Asia is also a plus.    What we offer: Salary is dependent on experience.  We offer a workplace pension, a health benefit and a familiarisation/work trip overseas most years.  We are a small company with 6 people in our UK office.  You will find a friendly, supportive team environment in a brand new office, 6 miles from Salisbury in a rural location with country lanes on our doorstep.  This is an exciting industry and the role involves new challenges all the time, every day is different!   To apply: Please email us for full details of the role including salary, job description and person specification.  We will then ask you to send your CV by 18th February 2019.