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Natural World Safaris Brighton, United Kingdom
Sep 11, 2017
Full time
Natural World Safaris is an international tour operator based in Brighton that specialises in designing extraordinary journeys into the natural world. Our USPs are based on creating tailor-made trips for discerning travellers who want to experience something unique and potentially life changing, balanced with an ethical and environmentally responsible approach. We pride ourselves on our in-depth destination knowledge and incredibly high standards of customer service. We are a small but committed and friendly team with a real passion for what we do. In return, we offer a competitive package, fantastic central location in Brighton, and excellent career progression.  We are looking for an enthusiastic, ambitious destination specialist, with experience in designing tailor-made safaris for Africa, Latin America and/or the Polar Regions. You must have excellent communication skills, previous sales experience and a passion for the wildlife, natural world and be great at working in small teams. Skills Excellent communication skills (verbal and written), and phone manner, as well as a great ability to listen. Good organisation skills. Able to manage and prioritise workloads. Good computer skills. Willing to travel abroad for familiarisation trips. Great destination and camp/lodge knowledge. Passion for the natural world, wildlife, and getting others to experience it. At least two years' experience selling travel and designing tailor-made safaris. Ideal experience with high-end clients NWS offers an exceptional company culture who are passionate about what we do. We place a great emphasis on personal development and recognition. The role will involve responding to potential clients and liaising with them on the phone and over email to create the perfect safari experience for them, working alongside our chosen ground agents. You will need to be able to manage your enquiries in our database and be proactive to ensure you are giving the best service possible, with quick response times and inspiring information. You will work with the client all the way through the initial stages of their request to returning from the destination after their safari. To apply for this role, please email Rebecca@naturalworldsafaris.com with a covering letter and copy your CV to explain why you believe you would be suitable for this bespoke role. We pride ourselves in getting back to every applicant, and will be in touch with you.
Natural World Safaris Brighton, United Kingdom
Sep 11, 2017
Full time
We are on the hunt for an administration genius. Someone with excellent Excel / Word / Outlook skills and the ability to learn fast. This role will encompass supporting our sales team with a wide array of different jobs, from creating reports in our database, loading booking forms into the CRM, pulling together itineraries and organising enquiries. This is a varied role and you can expect to work with all members of the team each day from the sales and marketing team to finance and the MD. Really, we are looking for someone who really wants to learn, is happy to take on any challenges, and give them their best.  Main Tasks & Responsibilities The role mainly supports our wildlife specialists, helping with administration, answering the phone, adding bills to the CRM and responding to clients. You will need to become a resource for knowledge in the office, learning our product and systems inside and out. Knowledge & Experience Previous office experience, preferably in an administrative role Excellent telephone manner Customer service experience Excellent knowledge of Microsoft; including Excel, Word, Outlook Excellent spelling and grammar Fantastic attention to detail GCSE Maths + English Ability to learn fast and keen to learn Passion for wildlife and travel To apply for this role, please email Rebecca@naturalworldsafaris.com with a covering letter and copy of your CV to explain why you believe you are suitable for the role. We pride ourselves in getting back to every applicant, and will be in touch with you.
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